We are Hope79 Pour Les Animaux of 2 Rte de Vauthion, Sauzé-Vaussais 79190 France.

This is our Website Privacy Policy, which sets out how we handle your personal information if you’re a visitor to our website, in accordance with the latest EU General Data Protection Regulations.

When we say ‘we’, ‘us’ or ‘Hope79’ it’s because that’s who we are and we manage and run this Association and this website.

If we say ‘policy’ we’re talking about this Privacy Policy. If we say ‘user terms’ we’re talking about the rules for using this website. If we say visitor, we mean any person who visits this website.

The type of personal information we collect

We collect certain personal information about visitors and users of our site.
The most common types of information we collect include things like:

Names, telephone numbers and email addresses, when someone makes an enquiry by phone, email or via our website contact form.

IP addresses, location (by country), browser type and other web analytics data when someone visits our website.

How we collect personal information

We collect personal information directly when you provide it to us, automatically as you navigate through the website, or when you interact with a social media posting.

Personal information we collect about you from others

Although we generally collect personal information directly from you, on occasion we also collect certain categories of personal information about you from other sources. In particular:
Third party service providers (like Google and Facebook) who are located in the US, which may provide basic browsing information as you navigate through our site, or other information when you interact with our social media profiles. This information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.

How we use personal information

We will use your personal information:
To answer a query submitted via our website contact form, and to fulfil a delivery or donations collection request.

Where this is necessary for purposes which are in our legitimate interests. These interests include:

operating our website;
providing you with services described on the website;
updating you with operational news and information about our website and services e.g. to notify you about changes to our website or services, website disruptions or security updates;
carrying out technical analysis to determine how to improve our website and the services we provide;
monitoring activity on our website, in order to identify potential fraudulent activity and prevent spam and ‘hacking’, and to ensure compliance with the user terms that apply to this website;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us on our website or asking for your feedback.
managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
improving our products and services; and providing general administrative and performance functions and activities.
Where you provide your consent – for such purposes as emergency contact procedures.
Purposes which are required by French or EU law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

We do not usually need to disclose your personal information to any third party in order to deliver our services.
There may be certain circumstances in which we need to disclose your personal information, for example:

To regulators and government authorities in connection with our compliance procedures and obligations;
a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and other recipients where we are authorised or required by law to do so.

Where we transfer and/or store your personal information

We are based in France, and your online data is stored either on our servers (located in the UK) or locally in hard copy or digital form locally at our address in France.

How we keep your personal information secure

Most of our information is kept in digital form. All digital personal information (including names, addresses, telephone numbers and email addresses) submitted via our website is stored on UK servers. All emails via our domain are stored on UK servers (please see below – Third Party Services).

How we try to protect your data

This website is protected by an SSL Certificate which uses end to end encryption on every page and a website security package which includes a firewall, ‘brute force’ attack protection, file system and database enhanced security and reCaptcha fields to minimise automated spam.

We also use a Cookies Declaration to ensure browsing privacy and GDPR compliance.

Third Party services

We use some third party services, some of which have access to your personal information – either provided by us or by you.
These third parties include:

Baloogi Studio – web developer. Personal data submitted via the website may be used for technical troubleshooting, or prevention of attack. You can read the Baloogi Studio Privacy Policy here.

20i.com – Hosting provider and domain registrar. We may collect, process and store our clients’ personal information on our 20i servers, which are located in the UK. You can read the 20i Privacy Policy here.

AwStats – website analytics application. AwStats is an open source log file analyser, which operates on the website server, collecting and logging website traffic information. It does not use cookies, or any kind of tracking code, and collects anonymous data which helps us to monitor visitor traffic to our website, such as:

your IP address or proxy server IP address
the domain name you requested
the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL you look at and information relating to it;
the website which referred you to our Sites; and
the operating system which your computer uses.
How you can access your personal information
You have the right to:

request access to the personal data we hold about you.
request corrections of any errors in that data.
request erasure of the personal data we hold about you.
To make any of these requests, please contact us by email here or by post at the above address.
Communications choices regarding your personal information
Where we have your consent to do so (ie. if you have subscribed to one of our e-mail newsletter lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided at the bottom of the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our sites may not work properly in your case.

Cookies and web analytics

We currently do not use any cookies on our website, but may do so in the future. We therefore include of a ‘Cookies Declaration’ (in accordance with the GDPR).

Information about children

Our website and services are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our website or give us your personal information.

If you are from 16 to 18 years, you can browse our site but you’ll need the supervision of a parent or guardian to to contact us regarding a donation of items or a delivery. It’s the responsibility of parents or guardians to monitor their children’s use of our website.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party author) whether via our website or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. You can request that we erase your personal information at any time. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
When we do change the policy, copy of the latest version of this policy will always be available on this page.

How you can contact us

If you have any questions about our privacy practices or the way in which we manage your personal information, please contact us.

If you’re a user or visitor in the European Economic Area these rights also apply to you:

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, and, where we have asked for your consent to process your data, to withdraw this consent.

Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

If you have unresolved concerns you also have the right to complain to data protection authorities. In the UK, the relevant authority is the Information Commissioner’s Office.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.